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Roaya

The Shift Towards Smart Government Services Training Kit

  • 1 day
  • 2 sessions
  • 120 min / session
  • 4 hours in total
  • Intermediate level
  • Arabic

Description

**A training kit on the shift towards smart government services**

The shift towards smart government services represents a pivotal step towards improving the quality of services and the customer experience amid rapid technical development. Modern governments seek to adopt innovative digital solutions that ensure efficiency, speed and transparency in delivering their services. This training programme equips trainers with in-depth knowledge and practical skills that strengthen their ability to lead this transformation effectively.

**The importance of the trainer obtaining this training kit**

  • Enables the trainer to be familiar with modern concepts related to smart government services and global best practices.

  • Gives the trainer practical examples and applications that help him deliver engaging and impactful training to government entities.

  • Helps the trainer understand the actual challenges of smart transformation and how to address them with applicable practical methods.

  • Gives the trainer strategic tools and methodologies for developing trainees' abilities and enabling them to lead digital transformation projects efficiently.

**To browse a collection of training kits specialised in the field of artificial intelligence**

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Objectives

  • Clarifying the concept of smart government services and their role in improving the quality of services provided to citizens.
  • Enabling trainees to understand digital transformation methodologies and their applications in government institutions.
  • Introducing trainees to the most important government digital platforms and their roles in supporting smart transformation.
  • Developing trainees' skills in employing artificial intelligence and data management within the government services system.
  • Equipping trainees with the ability to set future development strategies that support the sustainability of digital services and continuous improvement.

Who it's for

Government sector employees, digital transformation leaders, and anyone interested in smart services.

Training sessions

  • Opening activity and programme launch
  • Definition of smart government services
  • Digital transformation in government
  • Advantages of smart services for citizens
  • Challenges and constraints in digital transformation
  • Training activity

Version 1 — updated 16 October 2026

We keep the content up to date; every download gets the latest version.

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Frequently asked questions

Government sector employees, digital transformation leaders, and anyone interested in smart services.

Files coming soon