Managing work procedures is a holistic management approach centered on aligning every aspect of the organization with customers' wishes and needs. It is an approach that promotes efficiency and effectiveness.
This presentation introduces the main ideas behind managing administrative procedures: how to describe, organize and improve the steps of work so that they serve customers better and use resources wisely.
It is a useful resource for trainers and managers who want to present process management in a clear, practical way.
Managers and department heads responsible for organizing administrative procedures, quality and organizational development officers, administrative staff who want to improve how they work, and trainers who want to deliver content on process management.