The world has recently seen rapid changes and developments in all fields: economic, social, technological, educational and political. In this setting, organizations need systematic approaches to quality that keep them competitive and responsive to those they serve.
This presentation introduces total quality management: its core ideas, its principles and how it involves everyone in an organization in continuous improvement.
It is a useful resource for trainers and managers who want to present quality management in a clear, practical way.
Managers and department heads who want to apply total quality principles, quality and organizational development officers, staff of educational and service organizations, and trainers who want to deliver content on quality management.