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Roaya

Total Quality Management

  • Arabic

Description

The world has recently seen rapid changes and developments in all fields: economic, social, technological, educational and political. In this setting, organizations need systematic approaches to quality that keep them competitive and responsive to those they serve.

This presentation introduces total quality management: its core ideas, its principles and how it involves everyone in an organization in continuous improvement.

It is a useful resource for trainers and managers who want to present quality management in a clear, practical way.

Objectives

  • Understand total quality management and why it matters in a fast-changing world.
  • Learn the core principles of total quality management.
  • Focus on customer and beneficiary needs when improving services.
  • Involve all staff in continuous improvement.
  • Use data and measurement to guide decisions about quality.
  • Build a culture of quality within the organization.

Who it's for

Managers and department heads who want to apply total quality principles, quality and organizational development officers, staff of educational and service organizations, and trainers who want to deliver content on quality management.

Version 1 — updated 17 October 2026

We keep the content up to date; every download gets the latest version.

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Frequently asked questions

Managers and department heads who want to apply total quality principles, quality and organizational development officers, staff of educational and service organizations, and trainers who want to deliver content on quality management.

Files coming soon