The kit presents an integrated training framework that helps trainers, teachers, and supervisors address the concept of customer happiness from a practical perspective linked to the quality of communication, satisfaction, and building professional relationships.
It also covers the effect of happiness in the workplace on performance and motivation, and the role of employees' psychological health in enhancing the quality of dealings and the ability to provide a more positive service.
The material forms a suitable basis for delivering interactive training sessions that support a positive work environment and strengthen organisational belonging and loyalty.
Customer service staff, managers, and anyone interested in service quality.
We keep the content up to date; every download gets the latest version.
A kit on the theories and causes of criminal and delinquent behaviour, covering its study methods, social and economic factors, juvenile justice, and the social worker's role in correctional institutions and rehabilitation programmes.
A kit on the characteristics and history of gifted and talented individuals, Saudi and international models for caring for them, and the learning theories and strategies for teaching them.
A kit on the foundations, ethics and tools of student counselling, covering individual and group guidance, career counselling theories, and the duties and challenges facing school counsellors.
A kit on how learners differ in the way they receive, understand and process information inside the classroom, helping trainers recognise and respond to different learning styles.
A kit on the competencies of the student counsellor, covering the aims, theories and approaches of student and career counselling, the tools used such as case studies and questionnaires, and the counsellor's ethics and duties.
A kit on researching the Earth's atmosphere using the GLOBE programme protocols, covering clouds, aerosols, water vapour, air pressure, humidity, precipitation and surface temperature measurements.
A kit on active learning as an educational philosophy that puts the learner at the centre of the lesson, through practices and procedures that activate the learner's role via action, inquiry and experimentation.
A kit on building leadership skills in strategic, operational and financial planning, covering the steps of strategic and operational planning and how to design an executive plan.
A kit on learning outcomes and Marzano's dimensions of learning, covering their conditions, classification and indicators, and how to teach and assess using the five-dimension model.
A kit preparing students for Saudi Arabia's General Aptitude Test, covering its purpose, entry requirements, timing, and the structure and verbal section of the test.
