Communication skills are among the most important human skills. Through them a person conveys ideas, meanings or information as written or spoken messages, accompanied by facial expressions and body language, through a communication channel.
Communication at work
Clear communication reduces misunderstanding, strengthens teamwork and improves productivity. Verbal and non-verbal signals both shape how a message is received.
What the presentation covers
The elements of the communication process
Written, spoken and non-verbal communication
Practical skills for communicating with colleagues, managers and clients
Employees in all kinds of workplaces, managers and team leaders, and trainers interested in developing communication skills.