Some people think etiquette is a feature of Western civilization that reached us as part of a set of customs and traditions imported from Europe.
This presentation takes a broader view, showing that good manners are a universal human value that shapes how we speak, dress, greet and deal with others in everyday life.
What the content covers
The meaning and origins of etiquette
Etiquette in greetings, conversation, dining and dress
Professional and social etiquette
It is a practical base for trainers who want to teach polished and respectful conduct.
Trainers in personal and behavioral skills; teachers and educators who reinforce values and manners among students; customer service and public relations staff; and anyone who wants to improve their personal image and social conduct.