Developing front-line (customer service) employees through communication and service-delivery skills is no longer the only deciding factor in customer service excellence. It now extends to the strategies the company adopts to serve its customers.
This presentation covers the skills front-line employees need to represent the organization well and satisfy customers.
The role of the front-line employee
Communication and listening skills
Handling complaints and difficult customers
Service quality and customer satisfaction
Customer service and front-line staff, customer service supervisors and sales managers, and trainers in customer service and communication.
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A specialized presentation on the institutional management of the waqf. It covers the concept and historical development of the endowment, modern management methods, the general model of an endowment institution, a practical case study, and how to manage endowment funds and deliver services effectively.
A presentation on strategic planning with the balanced scorecard: long-term planning that takes internal and external variables into account and defines target market segments and the competitive approach.
A presentation on planning volunteer initiatives. Planning helps staff and program leaders set priorities, fix start and end dates for activities, and keep efforts going in charitable organizations.
A presentation on effective communication and delivery skills. Communication is the exchange of ideas, opinions, beliefs, habits and traditions between two or more people through spoken or written messages or meaningful symbolic signs.
A presentation on creative leadership. Leadership is an approach, a skill and an action aimed at influencing others and moving them in a planned direction, encouraging steady effort toward the highest standards of quality and professional performance.
A training program on the national standard for business continuity management systems, set against the rapid expansion of business and the fast growth of finance and business sectors amid changing economic systems and globalization.
A presentation on managing work procedures, a holistic management approach that aligns every aspect of the organization with customers' wishes and needs and promotes efficiency and effectiveness.
A presentation on total quality management, set against the rapid changes and developments the world has recently seen in economic, social, technological, educational and political fields.
A presentation on corporate financial planning, the financial side of a company's overall planning. It focuses on how to obtain the funds needed to finance the company's activities from different sources at the lowest cost and on the best terms.
Everyone works, but not everyone excels. Some organizations keep striving to move forward and improve their capabilities and standing.
