Some people think etiquette is a feature of Western civilization, a set of customs and traditions imported from Europe. This presentation covers the concept of etiquette and courtesy, their rules and importance, along with etiquette for formal dealings, greetings, handshakes, introductions, listening and seating, supported by interactive training activities that strengthen practical understanding.
It also reviews etiquette for speaking with colleagues, management and on the phone, dealing with customers and with women at work, plus punctuality, meetings, writing business letters, invitations and accepting or declining them, email, table manners, visits, and rules for attending business conferences.
The presentation is a practical reference for employees who want to master professional etiquette.
Trainers and human resources development specialists who want to deliver practical content on professional conduct Employees and administrators who want to improve workplace communication skills with refined professionalism Managers and department heads who want to strengthen a culture of meeting etiquette New employees and self-development enthusiasts who want to acquire professional behaviors that strengthen their presence at work
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