Etiquette is an art like other arts, being extremely refined conduct, self-respect, respect for others and good dealing with them. This training kit addresses the concept of workplace etiquette as the art of 'good qualities' or 'extremely refined conduct', whose rules relate to manners of conduct, morals and good qualities, showing that civilisation is not a palace, nor a luxury car, nor mere adornment of the face and clothing, but is, first and foremost, refined human interaction.
The kit also reviews the set of written and unwritten rules and principles that regulate courtesies, precedence and various formal and social occasions, parties and banquets, and these rules reflect the upright character that combines refinement, simplicity and beauty, with a focus on the art of dealing with others in the work environment and developing workplace communication skills in a way that enhances the employee's professional image. This kit is a practical reference for trainers wishing to train employees in the foundations of refined conduct within the work environment.
New and current employees, customer service and reception staff, and supervisors.
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