Self-development
Investing in Talent Training Kit
A kit on investing in talent at the level of the family, school and organisations, covering why it matters, how to identify gifted individuals, and models for nurturing talent.
2 sessions
Qualification Programme for Front-line Staff Training Kit
- 5 days
- 10 sessions
- 120 min / session
- 20 hours in total
- Intermediate level
- Arabic
Description
A training kit on the qualification programme for front-line staff
**Qualifying front-line staff** is a fundamental step in raising the quality of services and achieving a refined customer experience, as front-line staff represent the first image of the organisation and reflect its level of professionalism in dealing with people. **A training kit for customer service staff** provides specialised content that develops service delivery skills, while **training in skills for dealing with customers** supports staff's ability to manage communication and provide service that achieves customer satisfaction and strengthens their loyalty. This kit is an integrated programme that enables trainers to prepare front-line staff according to quality and institutional excellence standards.
The importance of the trainer obtaining this training kit
Enables the trainer to **prepare and qualify front-line staff** according to the latest high-quality customer service standards.
Helps him deliver training content that combines the knowledge and applied sides professionally.
Gives him practical tools for designing effective activities and assessments that support applied training.
Strengthens his ability to **improve the performance of work teams** and raise the efficiency of services provided, enhancing institutional excellence.
To browse a collection of **specialised training kits** in the field of continuous development, you can browse the following link for training kits in the administrative field.
Objectives
- By the end of this programme, the trainee will be able to:
- Introduce participants to the concept of customers, the types of services provided to them, and the mechanisms for classifying them.
- Understand service values and quality standards and their direct impact on customer satisfaction.
- Develop communication skills and manage interaction with customers throughout the stages of the daily service journey.
- Master professional handling of complaints and objections and turning them into opportunities for improvement and development.
- Strengthen the use of integrated technology in improving the customer experience and raising the efficiency of institutional services.
Who it's for
Customer service staff, front-line supervisors, and trainers in customer service.
Training sessions
- Opening activity and programme launch
- Who are the customers?
- Classifying customers
- Training activity
- Definition of customer service
- Types of services provided to customers
Version 1 — updated 16 October 2026
We keep the content up to date; every download gets the latest version.
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Frequently asked questions
Customer service staff, front-line supervisors, and trainers in customer service.