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Roaya

Dealing with Others Skills Training Kit

  • 1 day
  • 2 sessions
  • 120 min / session
  • 4 hours in total
  • Intermediate level
  • Arabic

Description

People skills represent a fundamental aspect of personal and professional life, as they help an individual communicate more effectively with different personalities and types, and understand the nature of the differences between them and deal with them with awareness and flexibility. Good interpersonal conduct also contributes to building relationships based on respect, affection and mutual appreciation.

The kit covers the principles, arts and etiquette of dealing with others, focusing on the etiquette of dealing with friends and the importance of support, respect and respecting privacy. It also clarifies the role of effective communication and social intelligence in understanding others, and employing relationship building skills and dealing with different personalities in a way that helps reduce friction and strengthen positive relationships.

Objectives

  • Identifying the foundations and principles of positive interaction with different personalities.
  • Applying effective communication skills in various personal and professional situations.
  • Employing social intelligence to understand others' needs and personality types.
  • Developing relationship building skills based on respect and mutual trust.
  • Practising suitable methods for dealing with differences and avoiding friction and disputes.

Who it's for

Employees and team leaders, teachers and counsellors, and anyone interested in self-development.

Training sessions

  • Programme opening and introductions
  • Training video
  • The art of dealing with others and conditions for success
  • How a person should behave when dealing with another person
  • Training activity
  • Key foundations for treating people
  • Skills needed to win people's hearts

Version 1 — updated 16 October 2026

We keep the content up to date; every download gets the latest version.

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Frequently asked questions

Employees and team leaders, teachers and counsellors, and anyone interested in self-development.

Files coming soon