Management & HR
Institutional Restructuring Training Kit
A kit on managing organisational change and crises, diagnosing institutional failure, and the concepts, reasons and methods of administrative and financial restructuring.
6 sessions
Administrative Communication Skills Training Kit
- 3 days
- 6 sessions
- 120 min / session
- 12 hours in total
- Intermediate level
- Arabic
Description
Communication skills are one of the most important human skills, by virtue of which a person conveys ideas, meanings or information in the form of written or spoken messages accompanied by facial expressions and body language, and through a means of communication, these ideas are conveyed to another person who in turn responds to this message according to their understanding of it.
Communication
It is the exchange of ideas, opinions, beliefs, customs and traditions between two or more individuals by means of spoken or written messages, or by relying on symbolic signals whose meanings are understood by both the sender and the receiver.
The importance of communication for management and the manager
Managers spend a great deal of time on communications; one recent study found that a manager spends 78% of their time on communications.
Therefore, communication helps in doing the following:
Defining the objectives that need to be implemented.
Identifying problems and ways to address them.
Evaluating performance and work productivity.
Coordinating between different tasks and units.
Defining performance standards and indicators.
Issuing orders and instructions.
Directing, advising and guiding employees.
Influencing and leading others.
Motivating and inspiring employees.
Objectives
- Identify the basics of cybersecurity and its main concepts.
- Discover the importance of cybersecurity and its role in protecting information and systems.
- Review the ethical issues related to cybersecurity.
- Discuss the concept of cybersecurity leadership and the importance of training employees.
- Acquire skills in managing cybersecurity risks and assessing threats.
- Identify the information security management system according to the ISO 27001 standard.
- Understand the nature of cybercrime and the mechanisms for combating it.
Who it's for
Administrative staff, managers and department heads, and customer service employees.
Training sessions
- Programme opening
- Training video
- Introduction
- Training activity
- Concept and importance of communication
- Importance of communication for organisations
- Importance of communication for management and the manager
- Components of the communication process
- Types of communication
- Communication efficiency
- Barriers to communication
- Training activity
Version 1 — updated 16 October 2026
We keep the content up to date; every download gets the latest version.
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Frequently asked questions
Administrative staff, managers and department heads, and customer service employees.