Leadership
Empowering Volunteer Leaders Training Kit
A kit on leading and managing volunteer work, covering the concept and culture of volunteering, volunteers' rights, duties and motivations, and how to recruit, manage and motivate them.
4 sessions
Business Process Management Training Kit
- 3 days
- 6 sessions
- 120 min / session
- 12 hours in total
- Intermediate level
- Arabic
Description
This training kit presents specialised content that helps trainers and teachers present the concepts of business process management in a practical and organised way, covering the importance of analysing administrative procedures and developing operational processes, which contributes to raising institutional efficiency and effectiveness.
It also explains methods for discovering weaknesses and reducing bureaucratic complexities, with a focus on re-engineering administrative processes and linking procedures to customer needs to achieve higher quality in services.
The kit includes practical tools and methodologies to support continuous improvement, enhance organisational thinking, and enable organisations to manage change with greater flexibility by simplifying administrative procedures and developing the work environment to achieve better operational results.
Objectives
- Understand the concept of business process management and its importance in developing performance and achieving institutional goals efficiently.
- Analyse administrative procedures and identify weaknesses and sources of complexity and bureaucracy within the work environment.
- Apply methods of re-engineering administrative processes to develop and improve the flow of operational procedures.
- Use methodologies for simplifying administrative procedures to raise the quality of services and reduce operational errors.
- Enhance organisational thinking and change management skills to achieve continuous improvement in organisations.
Who it's for
Administrative process managers, organisational department staff, and procedure development officers.
Training sessions
- Training video
- Programme opening
- Key concepts
- Managing administrative work procedures and information management
- Training activity
- Goals and benefits of procedure management
- Analysing, drafting and developing administrative work procedures
- Features of an administrator in the organisational structure
- Training activity
- Dimensions of procedures
Version 1 — updated 16 October 2026
We keep the content up to date; every download gets the latest version.
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Frequently asked questions
Administrative process managers, organisational department staff, and procedure development officers.