Management & HR
Institutional Restructuring Training Kit
A kit on managing organisational change and crises, diagnosing institutional failure, and the concepts, reasons and methods of administrative and financial restructuring.
6 sessions
Effective Communication Skills Training Kit
- 2 days
- 4 sessions
- 120 min / session
- 8 hours in total
- Intermediate level
- Arabic
Description
Communication skills are one of the most important human skills, by which a person conveys ideas, meanings, or information in the form of written or oral messages accompanied by facial expressions and body language, and through a means of communication that carries these ideas to another person, who in turn responds to this message according to their understanding of it.
Communication
It is the process of producing and exchanging information, ideas, opinions, and feelings from one person to another with the intention of influencing them and bringing about a response.
The Importance of Communication Skills
Forming a state of interest and mental presence when communicating with individuals through eye contact and the appropriate use of body language, so that the other party feels their importance during the conversation.
Increasing the ability to interact with the surrounding environment and understand all expressions and ways of presenting information, whether through spoken or written words, which increases individuals' awareness and enhances their ability to communicate with others.
Increasing individuals' understanding of what their voices and spoken words suggest, since tone of voice carries certain expressive connotations, and possessing communication skills helps in understanding these connotations in order to deal better with the events and situations a person encounters.
Objectives
- Understanding the fundamentals of cybersecurity and its key concepts.
- Discovering the importance of cybersecurity and its role in protecting information and systems.
- Learning about the ethical issues related to cybersecurity.
- Discussing the concept of cybersecurity leadership and the importance of training staff.
- Acquiring skills in managing cybersecurity risks and assessing threats.
- Learning about the information security management system according to the ISO 27001 standard.
- Understanding the nature of cybercrimes and the mechanisms for combating them.
Who it's for
Employees and leaders, customer service representatives, and anyone interested in developing communication skills.
Training sessions
- Introductions and programme opening
- Training video
- Training activity
- Definition of communication
- Importance of communication skills for individuals and societies
- Elements of the communication cycle
- The Davis model of communication
- Training activity
- Obstacles to communication and their impact
Version 1 — updated 16 October 2026
We keep the content up to date; every download gets the latest version.
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Frequently asked questions
Employees and leaders, customer service representatives, and anyone interested in developing communication skills.