Management & HR
Institutional Restructuring Training Kit
A kit on managing organisational change and crises, diagnosing institutional failure, and the concepts, reasons and methods of administrative and financial restructuring.
6 sessions
Effective Communication Skills Training Kit (2)
- 1 day
- 2 sessions
- 120 min / session
- 4 hours in total
- Intermediate level
- Arabic
Description
This training kit provides integrated content that helps trainers present professional programmes in the field of effective communication skills within institutions and various work environments, focusing on developing communication abilities, enhancing the exchange of information, and improving the quality of professional relationships.
The kit addresses the concept of communication and its importance, alongside reviewing effective communication methods that help build positive interaction and achieve communication goals efficiently.
The kit also provides the trainer with the training tools necessary to develop communication skills in the work environment, through applying listening, persuasion and dialogue-management strategies, and dealing with various communication challenges.
It includes practical content on administrative communication methods and their role in improving the flow of information between organisational levels, in addition to identifying the most prominent obstacles to administrative communication and ways of dealing with them, to build a work environment based on cooperation and trust and raise the level of institutional performance.
Objectives
- Identifying the concept of effective communication and its importance in improving performance and relationships within various work environments.
- Applying effective communication methods and listening and persuasion skills to enhance the quality of interaction with others.
- Distinguishing between different administrative communication methods and choosing the appropriate method according to organisational situations.
- Analysing obstacles to administrative communication and proposing practical solutions to improve the flow of information within institutions.
- Developing communication skills in the work environment in a way that supports cooperation and building more efficient and productive work teams.
Who it's for
Employees and managers, supervisors, and customer-service staff.
Training sessions
- Introductions and programme opening
- Training video
- Key concepts
- The importance of communication
- Training activity
- Conditions for effective communication
- Elements of the communication process
Version 1 — updated 16 October 2026
We keep the content up to date; every download gets the latest version.
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Frequently asked questions
Employees and managers, supervisors, and customer-service staff.