Total Quality Management Training Kit

Training kit on total quality

Total quality represents the proper and correct application of the four management processes (planning, organising, directing and controlling) in meeting the requirements of the customer or consumer and achieving what earns their satisfaction, while ensuring follow up after consumption and obtaining the customer's evaluation of the product, and working to continuously improve the quality of the product.

The nature of quality and its objectives:

Quality is linguistically defined as correspondence, agreement and conformity, and the origin of the word goes back to the Greek word Qualities, meaning the nature of a person or the nature of a thing and the degree of firmness. In ancient times, the term quality used to refer to precision and mastery in construction

Objectives of quality:

• Reducing costs.

• Shortening the time needed to accomplish tasks.

• Raising the level of the institution's employees.

• Creating an environment that supports and maintains continuous development.

• Reducing useless tasks and repeated work time.

Advantages of total quality management

• Reducing administrative processes.

• Mastering administrative processes.

• Simplifying forms and procedures.

• Increasing productivity.

• Reducing customer complaints.