Building and Using KPIs Training Kit

Training Kit on Building and Using Performance Evaluation Indicators (KPIs)

The Concept of Measuring and Evaluating Performance.

The process of evaluating and measuring performance is considered one of the main functions of human resources management, and therefore numerous definitions of the performance evaluation process have emerged, including:

• A periodic administrative process whose aim is to measure the strengths and weaknesses in the efforts an individual makes and the behaviours they exhibit in a given situation, and in achieving a specific goal the organisation had planned in advance.

• A formal system for measuring and evaluating employees' performance and influencing their performance-related and behavioural characteristics, and attempting to identify the likelihood of the same performance and behaviour recurring in the future, for the benefit of the individual, the organisation and society.

The Importance of Measuring Institutional Performance.

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Overcoming the Complaint:

Of the unrealistic nature of objectives, and their not being defined in a specific, measurable way. They are sometimes phrased in an eloquent, rhetorical, enthusiastic manner that stirs feelings, but that is far removed from any objective quantitative measurement on which two people would not differ.

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Achieving Clarity of Objectives and Their Measurement Methods:

This is for the planners and implementers who are responsible for efficiently achieving these objectives, and it also then makes it easier to draw up a precise description of the work required to achieve the target.

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Defining the Relationship with Staff:

As it ensures the definition of responsibilities and obligations, and helps motivate the taking of preventive and corrective measures at the appropriate times, as well as documenting achievements.

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Defining the Expectations of Beneficiary Parties:

Of its services, and working to achieve the satisfaction of these beneficiaries and to improve the quality of the services provided.

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Achieving Transparency and Integrity and Avoiding Any Suspicion of Administrative Corruption and Abuse of Influence.

This is done by identifying deviation from the set standards and indicators, determining who is responsible for the deviation, and how to avoid such deviation in the future.

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Preparing Development Programmes and the Required Budgets:

Which contributes to rationalising expenditures and developing revenues, and helps focus on the programmes of the strategic plan and following up on them, and providing the resources needed for them.

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Providing a Method for Continuous Development and Improvement:

Which can employ self-evaluation by the organisation's departments, leading to increased administrative effectiveness, empowering the second tier of administrative leadership, and achieving sustainable administrative development.