
Institutional Restructuring Training Kit
A kit on managing organisational change and crises, diagnosing institutional failure, and the concepts, reasons and methods of administrative and financial restructuring.
In the eighties, Total Quality Management (TQM) was very popular, and it focused on programme development. A slowdown in this approach began to increase, especially after the spread of the concept of globalisation and the extension of its arms into every facet of life.
This is a process or strategy that enables establishments to improve significantly with regard to their core operations and structure, through designing and monitoring daily business activities, so that waste and the consumption of resources (time, mental energies, material energies) are reduced, while at the same time meeting the customer's needs and achieving their satisfaction.
Focusing on customers.
Making decisions based on facts and accurate data.
Focusing on internal processes and activities.
Effective management based on prior planning.
Quality managers, institutional development staff, and anyone applying Six Sigma in higher education.
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